When using data receiver to receive open records, the last record will be replaced every times when you receiving new records. That means the last record will be cleared, the door will keep records of this time, so don’t worry about Open records received by confusion.

Database uninstall is different from other software uninstall, first open the database to choosing the delete service operation, then uninstall it like the normal software. Remove the entire installation directory after uninstall is complete, otherwise the database is not working in next installation.

The software systems can not be identified if insert two dongles in one computer at the same time, a computer can only successfully enter the software system when inserting one dongle, and the corresponding software dongle. So when you have confirmed inserting the correct dongle but showing the dongle is not match, please check whether your computer has inserted another different dongle.

When Start login screen prompts ”connect the database fails”, you should first check whether the database is installed, if the management system software is the online version, check the INI settings are correct or not.

When users forget their password, the user who own the authority to change the password, can set the user password to be initialized thought the interface of the changing password feature. For example, the Admin who own the highest authority can initialize the password of any user.

User roles and permissions setting: user roles can be seen as a position, each position has different permissions, and arrange different operator to the position, and then the operator will have the corresponding Privileges. Note that: the system administrator account can not be modified Admin and editors, only can change the password, Admin has the highest authority.

Recommending regular backups of system data to avoid data loss caused by unforeseen circumstances

Installation and maintenance of the database Noting: Please note that selecting the right version when installing the database, and the network is in connected state. Because of the database and the client are at different directory of the computer (for network version, the client and the database can be installed on different computers), even re-install the client software will not affect the data record.

Invalid card reading: in the check-in interface, after inserting the card, some low version of the system maybe says "invalid card" message. In this case, the card can still be used, just because the card format of the data structure initialization can not match the current system, the user only need to recover the card in the system then the card can be used normally.

registration code: When writing registration code, there is always make confusion of the letter "o" or number "0 ", note that the registration code will only appear the numbers 0-9 or letters A~F, will not appear "o".